Job Description

Work Hours: Other (Incumbents are required to participate in the State-mandated APS After-Hours program)

Application Opening: September 17, 2024

Application Deadline: September 30, 2024

Compensation: $120,926- $ 154,414 Annually

Classification Specification:

ListID: CBT-2944-X00076

This is a Class-Based Test (CBT)

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today but also in shaping the future of San Francisco.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  Click here to learn more about what this commitment looks like in action.

Job Description

Under general direction, supervises, assigns, reviews and participates in the work of a unit responsible for providing casework, client management, continuing client investigation, assessment, evaluation, service planning, delivery and monitoring for the Department of Disability and Aging Services (DAS) Adult Protective Services Program (APS) at the Human Services Agency (HSA).

Incumbents perform a variety of technical tasks relative to their assigned area of responsibility. The 2944 Protective Services Supervisor supervises professional, technical and/or clerical employees depending on specific unit assignment.

Incumbents will be required to participate in the State-mandated APS After-Hours program.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. 

1. Plan, triage and prioritize, case assign, supervise and review case closures, and the work of a unit involved in providing case management activities as defined in State regulations, such as investigation, assessment, service planning, service monitoring, and appropriate case closure for Adult Protective Services.
2. Participate in the selection of unit staff; coordinate and provide training (including fieldwork training) of staff; manage, coach, develop, evaluate staff and implement corrective measures to improve efficiency and performance as necessary.
3. Recommend and assist in the implementation of goals and objectives for the unit.
4. Monitor emergency tangible and non-tangible funds expenditures.
5. Reviews and evaluates APS Worker case management practices through case reviews, coaching, and fieldwork shadowing as appropriate, to determine new or continuing social service needs.
6. Evaluates operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
7. Participates in community and professional groups and committees; collaborates with other DAS programs and other City departments such as Public Health.
8. Uses a keyboard to write reports and to create and compose correspondence, as necessary to other Human Services Agency programs, to clients, and to other agencies and departments; gathers statistical data and prepares reports as required.
9. Works closely with various types of multidisciplinary teams (e.g. nurses and other professionals of relevant fields) to provide consultation and short-term interventions for older adults and adults with disabilities who have been determined to be in need of protective services.
10. Participates in the State-mandated APS After-Hours program.

Qualifications

For Positions in Adult Protective Services

Education:

A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR

A Master’s degree from a two-year counseling program from an accredited school or university. Qualifying counseling degrees from a two-year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology; AND

Experience:

Two (2) years of experience as a social service case manager in the field of adult protective services.

License and Certification:

Some positions require possession of a valid California Class C driver's license.

Special Requirements:

The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work.

Applicants   must meet the minimum qualification requirement by the final filing date unless otherwise stated.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum

qualifications

must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum

qualifications

.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

Selection Procedures

Supplemental Questionnaire Examination: (Weight= 100%)

Candidates who meet the Minimum

Qualifications

will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include, but not be limited to:

Knowledge of: Relevant federal, state, local, and departmental laws, policies, and procedures relating to Adult Protective Services; the legal system pertaining to Adult Protective Services; working knowledge of current issues in the field of social work including psychiatric welfare. Ability and Skill to: Direct, assign, supervise, organize, and review the work of professional staff; train and evaluate staff; interpret and apply federal, state, local, and Departmental policies, procedures, laws, and regulations; analyze and interpret information and adopt corrective action courses of action; assess an individual’s; develop an appropriate case plan; consider personal and psychological factors in difficult client or family situations.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):

Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum

Qualifications

(MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum

qualifications

.

Additional Information

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director. 

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

Additional Information

Regarding Employment with the City and County of San Francisco

 

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit: and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Job Tags

Holiday work, Full time, Temporary work, Work experience placement, Local area, Night shift, Weekend work,

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