Job Description

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you?

Join and grow with us.

Job Description

• Provide on-site consulting, guidance and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage
• Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of surgery products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.
• Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Attend meetings and trade shows to demonstrate and promote surgery products and services
• Keep abreast of developments regarding Brainlab and competitive surgery products and services via ongoing training and individual research and analysis
• Maximize customer satisfaction
• Perform other duties and responsibilities as required
• Ability to travel 25%

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
• 1-2 years minimum customer service experience preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: 

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify.  Click here for more information.  Click here to also review the EEO Law Poster. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to  us.hr@brainlab.com . 

Job Tags

Full time, Casual work, Worldwide,

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