Job Description

Nexstar Network - Business Coach

Who We Are

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work.

At Nexstar Network, we believe that a phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential.

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.

Are you imagining it? Good. We’re waiting to meet you at Nexstar.

What We Do

Nexstar is a member owner network of over 1000 members. Our goal is to help our members grow their businesses by providing classroom training, mentoring, online tools, and strategic partnerships.

What we offer

• Base salary with performance bonus potential.
• Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage.
• 401(k) safe harbor plan with a 3% company contribution.
• Generous PTO plan.
• Home service reimbursement.
• Gym Membership and cell phone reimbursement.
• Paid community service day.

The Big Task

The business coach will work with Nexstar members through all phases of implementation of our proprietary best practices programs. Coaching is done over the telephone, virtual, and at the member’s business.

Responsibilities include orientation, training, mentoring, supporting, monitoring, financial analysis, and measuring the progress of members. Coach will utilize Nexstar’s systems and other information to guide our members in the right direction. Our motto is “Success through Education and Sharing” and this role is key to bringing this to life.

The business coach works primarily with owners and operators in their assigned member businesses. Each business coach also works with an assigned implementation coach who works primarily with mid-level managers like service, install, and sales managers.

Key Tasks

• Provide one-to-one consulting to win and retain members in a highly visible role.
• Promote Nexstar wherever possible.
• Liaison between Nexstar and its members
• Exercises sound business practices and excellent customer services skills. Practice what we teach.
• Able to recognize, analyze, assess, diagnose, and prescribe business solutions for needs and management skill of our members
• Develop standards and systems to easily answer recurring questions and problem areas
• Document performance standards
• On-site staff person to facilitate Peer Group Meetings
• Facilitates Business Planning Workshops and post-workshop financial review/KPI meetings with attending members
• Participate in other Nexstar meetings and events (e.g., Super Meetings, Member Regional Meetings, Recruiting Events, Training Schools, etc.)
• Participate in Proactive Calls, Orientation Calls and other Nexstar staff projects
• Stay abreast of industry market trends, opportunities, competitive threats, and regulatory environments
• Stay abreast of best practices of our members and share with other members
• Flexibility in working hours to meet member’s schedules as needed

Performance Metrics:

• Minimum annual retention percentages from assigned member companies
• Minimum annual retention percentages from new members in the first year of membership
• Minimum member engagement of assigned member companies
• Minimum annual onsite consulting revenue
• Other metrics that may be assigned to the position from time to time

Skills & Experience:

• Qualified candidates will have 5-7 years’ experience in business or operations management, preferably in a field service environment with 50 or more employees and proven past management success.
• Knowledge of residential service and repair industry (i.e., Plumbing, HVAC or Electrical) is a plus
• Though not required, candidates that have owned or run (General Manager) a company generating $10m in sales or more with a minimum of 10% net profit, are highly desirable.
• Qualified Candidates will have excellent written and oral communication skills and strong financial management background. Must be proficient with Microsoft Office Software (Word, Excel, PowerPoint and Outlook).
• Qualified candidates will ideally have a bachelor’s degree in business administration, accounting or other related areas.

Education Requirements:

• Qualified candidates will ideally have a bachelor’s degree in business administration, accounting or other related areas.

Travel Requirements: 

• Up to 25%

Physical Requirements:

• Must be able to conduct full-day presentations, speaking and on-foot interacting with a room of participants.
• Must be able to sit at a desk for prolonged periods of time.
• Ability to lift up to 15 lbs.

Learn more about us

If you want to be part of something bigger than just a job -- then this may be the job for you! You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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