Call Center Sales Business Retention Rep (Sardis Rd) (Bilingual Fluent) - $18 per Hour Plus Commission & Incentives Job at Spectrum, Charlotte, NC

  • Spectrum
  • Charlotte, NC

Job Description

Date posted: 06.07.2024 Requisition Number: 2024-33075 Business unit: Marketing Location: Charlotte, North Carolina Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SRT100

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/hour or $53,623 annually. Top performers can earn $77,300, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

The Business Retention Representative maximizes customer and revenue retention via inbound and outbound telephone calls from and to commercial customers requesting Disconnect/Downgrade of service while attempting to retain and grow their business.


  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.
  • Responsible for creating developing long-term relationships with new and existing customers
  • Develops customer centric solutions and deliver recommendations to right size their business on product benefits
  • Work through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business. Act as a consultant addressing business needs.
  • Professionally communicate and handle all business class customers concerns with tact and empathy for a business owner perspective
  • Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services.
  • Take ownership of customers’ concerns and act as a primary contact, providing appropriate contact information related to process.
  • Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
  • Research, analyze and resolve billing inquiries.
  • Educate commercial customers on the competitive advantages of Business products, services and support.
  • Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers.
  • Identify and engage with company personnel to assist with retention efforts as warranted.
  • Ask insightful questions regarding customer satisfaction and reason for cancellation.
  • Update CSG, Sales force, CIT, and billing system with result of the save attempt. Enter all appropriate work orders, credits and adjustments, early termination fees, etc.
  • Punctual and consistent attendance is required. Must be available for overtime or weekend hours, as needed.
  • Perform other duties as requested.

Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Knowledge of Charter Business Internet, video, music, data, and telephone products and services
  • Ability to demonstrate a record of success in your sales career to date
  • Knowledge of Business Telecom complexities

Required Education
High school diploma or equivalent

Required Related Work Experience and Number of Years
B2B, Customer Service / Telephone sales experience - 3

Preferred Skills/Abilities and Knowledge
Proven sales level knowledge of complex services (Hosted Voice, Cloud Services) is preferred

Preferred Related Work Experience and Number of Years
CSG billing software experience preferred
B2B sales experience, preferably selling data, voice, cloud and/or video solutions
Telecommunications or Premise Based Voice and Data product sales - 2

Office environment

Apply now, connect a friend to this opportunity or sign up for job alerts !

SRT100 2024-33075 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Weekend work,

Similar Jobs


Manager, Strategic Market Sales, Spectrum Enterprise Job at Spectrum

 ...Posted: Date posted 06.05.2024 Areas of interest: Account Management, Business Development, Enterprise Sales Requisition Number: 2024-34858 Business unit: Spectrum Enterprise SNT520 Do you want to use your B2B sales expertise to guide and mentor a team to reach... 

City of St. Charles, MO

Parks and Recreation Intern Job at City of St. Charles, MO

 ...Job Title Parks & Recreation Intern Department Parks & Recreation Posting Date January 8, 2024 - Open Until Filled Per Game Rate $13.00 / hourly Status Seasonal The St. Charles Parks and Recreation Department...

Digital Marketing Specialist - SEO Job at

 ...Are you a passionate and experienced Digital Marketing Specialist SEO ready to make your mark? Join our vibrant marketing team where you'll play a crucial role in driving our digital presence forward. You'll spearhead the development and execution of cutting-edge SEO... 


Scan Model Job at Adecco

 ...Adecco Medical & Science is looking for Scan Models for our client in Bothell, WA ! Type: Contract, temporary assignment Pay: $50/hr Location: Bothell, WA Adeccos Medical and Science Division is working with one of our clients for upcoming events.... 

Central Dispatch Staffing Co LLC

Class B CDL B Route Delivery Driver Needed in Denver, CO Job Job at Central Dispatch Staffing Co LLC

Class B CDL B Route Delivery Driver Needed in Denver, CO Job***THIS IS AN IMMEDIATE HIRE POSITION******Apply today, start tomorrow***Night Shift CDL Class B Route Delivery Driver $26/hr.Denver, CO 80216, USAWe are looking for a dedicated individual to join their...