Job Description
The Long Term Care Digital Senior Product Owner serves as the voice of both the business and the customer, focusing on enhancing the digital customer journey. This role is essential in aligning business needs with customer satisfaction, driving strategic goals, and ensuring the successful realization of our vision, strategy, and OKRs.
Position Responsibilities Voice of the Business, Customer, and End-User: - Align business needs with segment and global priorities within the LTC storefront.
- Prioritize business and customer needs within the squad to timely delivery of digital enhancements
- Understand and address business, customer, and end-user pain points and preferences.
- Leverage personas and customer journeys to champion the ideal experience.
- Stay informed on industry trends to facilitate strategic planning and outcome delivery.
- Accurately represent the customer/stakeholder voice in user story definitions.
Value/Backlog Management - Drive strategy and delivery of key capabilities aligned with the customer journey.
- Lead the squad in prioritizing high-value work, managing the squad backlog effectively.
- Build and refine the user story backlog, prioritizing based on value.
- Ensure backlog visibility and clarity for all squad members.
- Integrate feedback from demos, user research, and engineering into the backlog.
- Validate completed user stories against the definition of done.
Squad Alignment & Communication - Provide coaching on agile practices and product content knowledge.
- Clearly communicate desired outcomes for current and future capabilities.
- Lead or support demos of the squad’s work outputs.
- Contribute to roadmap development and assist in drafting squad specific OKRs aligned with the value stream.
Shared Accountabilities - Collaborate with the Lead Product Owner, Experience Strategist, and Operations to address customer needs, opportunities, and pain points, validate solutions and enhance user experiences.
- Work with HCD and IT to continuously deliver high-value products and features that our customers love.
Required Qualifications - Minimum of 5+ years of experience working in project execution
- Experience working in an agile delivery squad, driving NPS for digital projects and long-term care experience.
- Understand the feature workflow from intake to release, optimizing squad work in progress and ensuring alignment with pillar OKRs.
- Have a solid understanding of the long-term care business and digital enterprise enablement technologies.
- Outstanding communication, presentation, and leadership skills
- Sharp analytical and problem-solving skills
- Ability to effectively manage conflicting needs of stakeholders
Preferred Skills And Qualifications - Bachelor's degree (or equivalent) in related discipline
- Product Owner Certification (SAFe POPM, SAFe SA, etc.)
- Proficiency with applicable project management tools and technology
When You Join Our Team - We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
À propos de Manuvie et de John Hancock La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse
Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.
Primary Location Boston, Massachusetts
Semaine de travail comprimée Hybride
Salary range is expected to be between $71,550.00 USD - $119,250.00 USD
Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights
I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency Company: John Hancock Life Insurance Company (U.S.A.)
Job Tags
Holiday work, Temporary work, Part time, Local area, Flexible hours,