Chat Support Specialist (WFH/Flexible Hours) Job at Computer CORE, Remote

Q0YvVHdCY0g4b2c0bm1Tc21TaExqN01VcUE9PQ==
  • Computer CORE
  • Remote

Job Description

Department: Customer Service
Reports To: Customer Support Manager
Job Type: Full-Time/Part-Time

About Us:
Computer CORE (Community Outreach and Education) is a 501(c)3 nonprofit organization dedicated to empowering individuals through technology, education, and career development support. We believe in creating opportunities for personal and professional growth in a diverse and inclusive environment. We are seeking a highly motivated and detail-oriented Chat Support Specialist to join our team and contribute to our commitment to customer satisfaction.

Job Summary:
The Chat Support Specialist will be responsible for providing exceptional customer support through live chat. This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, a friendly demeanor, and the ability to handle multiple chats simultaneously.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information regarding products, services, and policies.
- Address customer concerns and resolve issues efficiently and effectively.
- Diagnose and troubleshoot customer issues using provided tools and resources.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document frequently asked questions and common issues to help improve the knowledge base.
- Strive to exceed customer expectations and maintain a positive customer experience.
- Collect and relay customer feedback to help improve products and services.
- Collaborate with other team members to ensure consistent and high-quality customer support.

Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer support role, preferably in a chat or online support environment.
- Excellent written communication skills with a focus on grammar and clarity.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Ability to multitask and manage multiple chats simultaneously.
- Familiarity with customer support software and CRM systems.
- A friendly and empathetic demeanor with a passion for helping others.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.

Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career growth and advancement.
- Employee discount on company products/services.
- Friendly and supportive work environment.

Job Tags

Holiday work, Full time, Part time, Flexible hours, Afternoon shift,

Similar Jobs

BLOOMCHIC

Plus size try on model Job at BLOOMCHIC

 ...-170kg, Chest 104-162cmWaist 89-147cmHips 114-172cm. 3. You need to attend us at leat one time per week for a whole day or a half day.Welcome to join us as a plus size try on model to give more clothing fitting feedback Plus size women's fitting experience feedback

Department of Health and Human Services

Research Entomologist Job at Department of Health and Human Services

 ...course of study at an accredited college or university leading to a bachelor's or higher degree that included a major field of study in entomology; or a related discipline of the biological or physical sciences that included at least 16 semester hours in entomology. Or... 

Rosenbaum Fine Art

Fine Art Gallery Sales Job at Rosenbaum Fine Art

Fine Art Gallery Sales Location Palm Beach, FL : Experienced Gallery Assistant Director Rosenbaum Contemporary is a fine art gallery headquartered in Boca Raton, Fla., featuring the works of Postwar, Modern and Contemporary American and European masters. The gallery... 

Rasika

Server Job at Rasika

 ...Rasika Penn Quarter and Rasika West End,Modern Indian cuisine restaurants, recipient of Four Starsfrom Washington Post (2007-2021) and a James Beard Award Winning Chef, are seeking SERVERS. Qualified candidates must have 3 years previous lead server experience (in... 

Nightingale College

Subject Matter Expert, General Education Curriculum (Humanities - Anthropology) Job at Nightingale College

 ...Writing Humanities Anthropology, Ethics, Western Civilization Mathematics College Algebra, Statistics Psychology and Sociology Science Human Anatomy, Human Physiology, Microbiology, Nutrition, Pathophysiology Current Need: Cultural Anthropology...