Job Description

About Bright Uro:

Bright Uro is a fast-growing medical device startup headquartered in Irvine, CA. Our mission is to improve the lives of millions affected by lower urinary tract symptoms (LUTS) by developing cutting-edge diagnostic technology that combines advanced hardware, intuitive software, and powerful data analytics – making it easier for clinicians to gain actionable insights while delivering a better patient experience. Our passion lies in advancing urologic care through innovation and building a collaborative, dynamic team to bring transformative solutions to life.

About the Role:

The Clinical Specialist provides clinical and technical support for product implementation, user training, and ongoing customer engagement. This field-based role works closely with sales, engineering, and product teams to ensure successful onboarding and adoption of Bright Uro technology.

Preferred Locations:

• Dallas/Fort Worth, TX

• Florida

• Louisiana

• Michigan/Ohio

• Northeast U.S.

• Phoenix, AZ

Essential Duties and Responsibilities:

• Deliver in-person and remote training for onboarding and procedures.

• Educate physicians, nurses, and staff on product use and best practices.

• Provide clinical case support, including verbal guidance during procedures.

• Troubleshoot technical issues and support field-based problem solving.

• Gather field insights and share feedback with internal teams.

• Partner with Sales to develop customized support strategies.

• Create training materials, user guides, and clinical documentation.

• Support pre-case planning and post-case reviews.

• Maintain accurate activity records in CRM.

• Represent Bright Uro at conferences, trade shows, and workshops.

• Complete other duties or special projects as assigned.

Required Qualifications:

• Excellent verbal and written communication skills – including the ability to explain complex technology in clinical settings and work within cross-functional team environments.

• Strong organizational and multitasking skills, with a high level of attention to detail and a proactive approach to problem solving.

• High personal/professional integrity, trustworthiness, strong work ethic, and ability to work independently.

• Ability to work in a dynamic and collaborative environment and maintain a results-oriented, positive, “can-do” attitude and ability to work well under pressure – and work independently in the field.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

• Willingness to travel up to 80-100%

Preferred Qualifications:

• Background in urology, diagnostics, or minimally invasive technologies.

• Familiarity with EMR/EHR systems and hospital device integrations.

• Track record of supporting field-based product adoption.

• Prior startup or early-stage company experience.

• Experience with Microsoft Teams and CRMS.

Education and/or Work Experience Requirements:

• Bachelor's degree in clinical, biomedical, or life sciences (preferred).

• Minimum 3 years of experience in clinical support or medical device roles.

• Experience in procedural settings (OR, catheter lab) preferred.

• Knowledge of hospital workflows and device troubleshooting.

Physical Requirements:

• Must be able to lift up to 30 lbs.

• Must be able to work extended amounts of time standing or sitting based on projects and priorities.

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