Job Description

Position Summary:

The Clinical Specialist will be primarily responsible for training and supporting users of our products. This includes teaching and training users in the correct manner to ensure our products are used safely and effectively - both for the preservation of organs prior to transplant, and for various clinical and non-clinical research studies. The role of Clinical Specialist will involve global travel, primarily within North America, visiting leading sites of transplantation surgery. This means the Clinical Specialist will be required to work after business hours, including nights, weekends, and some very long days, which is the norm due to the unpredictable nature of organ donation and transplantation.

Key Responsibilities:

Responsibilities may include the following and other duties may be assigned:

• Train and support organ retrieval and transplant teams .
• Generally, on-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support.
• Organize Site Initiation & Refresher Visits, training sessions (in person and remote) and centralized training events.
• Effective and timely communication with transplant teams, internal management, and coworkers.
• Create and write case study review with guidance for senior colleagues.
• When not on call will support managers, directors, and other internal staff in various assignments, either remotely or onsite.
• May participate in R&D activities in lab settings under the direction of management.
• Work with the liver transplant teams to collect data on livers perfused and preserved to build up a database of product performance and use.
• Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens.
• Attend local, regional, national, and international meetings and conferences, in person or virtually.
• Develop and maintain positive working relationships in connection with end users of all levels.
• Performs administrative tasks related to expenses, email, and other communication activities.
• Ensures personal understanding of all quality policy/system items that are personally applicable.
• Follows all work/quality procedures to ensure quality system compliance and high-quality work.
• Other duties as assigned by the Director of Clinical Support.

Qualifications:

Essential Requirements:

• BS degree in combination with equivalent medical experience, with 3+ years’ experience in ICU,

ECMO, Cath Lab, OR, Transplant, and ED

• Regardless of professional background, one must possess the following qualities:
  • Must be highly flexible and willing to support sites as needed within and across North America
  • Must be detail oriented with strong organizational skills.
  • Strong problem-solving skills.
  • Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
  • Excellent customer-facing skills.
  • Ability to work calmly and professionally under pressure.
  • Must be able to enthusiastically work at a fast pace in a dynamic environment and manage multiple priorities.
  • Microsoft Word, Excel, and PowerPoint proficiency.

Preferred Requirements:

• A licensed RN, RT, RD, and/or a health science-related degree.
• Industry experience in pharmaceutical or medical devices.

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