Department: Clinical Affairs
Reports to: Director of Clinical Excellence and Regional Manager
Purpose: To provide clinical customer support to effectively implement VitalConnect’s solutions into customer sites
Location: Raleigh, North Carolina
Responsibilities:May be responsible for:
· Implementing the clinical training program to various customer sites throughout the United States
· Supporting clients by providing onsite and virtual clinical education through presentations and demonstrations about merits and proper clinical usage of company products
· Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices
· Educating customers on the merits, proper clinical procedures, and usages of clinical devices
· Training and establishing effective relationships with external customers while working with sales teams to drive clinical value
· Developing and delivering a customized training and support plan for VCI solutions at customer sites
· Submitting detailed documentation while onsite at customer accounts within designated time frame
· Maintaining product knowledge as product operations and/or features change
· Ongoing customer support either in person or by phone/video conference
· Educating Clinical Research Associates and corporate teams of clinical relevance and applications of our products and solutions
· Assisting in various projects as assigned
· Traveling up to 75%
Education
· Bachelor’s degree preferred
· Degree in nursing or related field preferred
Knowledge and Training May Require:
· Excellent communication skills (verbal and written) and organizational skills
· The ability to successfully manage multiple priorities in a fast-paced environment
· The ability to work independently or as a team player in cross-functional projects
· Extensive judgement and experience to plan and accomplish goals
· Friendly and approachable presence; enjoys developing relationships at all levels of the organization, from the receptionist to the CEO
· Proficiency in Microsoft Office and other computer software
· Passion for making a positive change in people’s lives
· Valid unrestricted nursing license issued within the U.S.
· Prior or current critical care or telemetry nursing experience
· Knowledge of Good Clinical Practice (GCP) and ECG rhythm interpretation
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