OUR COMPANY
SimX is a fast-growing startup bringing virtual and augmented reality to medical simulation training. Our product is the first comprehensive professional-grade VR medical simulation system, and it is used by our customers to train physicians, nurses, paramedics and other allied health professionals. Since our product has become generally available, demand has exploded and we're in need of new team members to move our product forward.
Our company has an ambitious and high-impact purpose: to transform the way healthcare professionals are trained in order to take a dent out of the more than 400,000 people who die every year from preventable medical errors. We're a dynamic team that includes a wide set of medical professionals, artists, designers, scientists, engineers, and many others, all of whom have dedicated their time to achieving our mission. We are looking for new team members who are excited about our mission and have the drive to thrive in the startup environment.
THE JOB
As a Customer Success Specialist, you will be providing a world-class experience for our customers as they set out on their SimX journey. You will be leading new customer onboardings while providing continuous support for our customer base. Additionally, you will also lead IT setup, configuration, and logistics of hardware/software related to our product. This is a customer-facing role that will require strong communication and organization skills as well as technical understanding.
CORE RESPONSIBILITIES
MINIMUM REQUIREMENTS
This is a full-time, remote position. Candidates must live within the United States. In addition, candidates will also be expected to attend major simulation conferences and/or in person closing meetings potentially as frequently as monthly.
PREFERRED SKILLS
Note: these are not required to be a successful applicant, but we'd love it if you have one or two! Please also feel free to let us know if you have skills not listed here that you think would make you a great fit for our company.
COMPENSATION & BENEFITS
APPLICATION PROCESS
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.
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