Job Description

Full job description

Customer Service - $17/hour

Express Employment Professionals is recruiting a Customer Service/Mortgage Collections Specialist!

Mortgage Collections Responsibilities:

• Handle billing and collections inquiries.
• Generate revenue for clients by ensuring timely and accurate payments.
• Assist consumers in preventing home repossession through financial planning.
• Perform basic office duties such as faxing documents, typing invoices, and answering phones.
• Demonstrate proficiency email etiquette and communication skills.
• Exhibit outstanding follow-up skills to maintain consumer/client relationships.
• Sit and talk on the phone via headset for extended periods of time.

Mortgage Collections Qualifications:

• Meet the assigned minimum number of phone calls/attempts/accounts per day.
• Typing score of 38-40 WPM.
• Maintain attention to detail in data entry and recording conversations.
• Be familiar with applicable software, FDCPA laws, and state laws.
• 1 year of experience in a call center handling debt collection.
• Ability to work second shift.
• Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).
• Ability to work independently from home in a quiet, uninterrupted environment.
• Understanding of the negotiation process to obtain maximum possible payments.
• Ability to take constructive criticism and strive for success.
• High School Diploma or equivalent.
• Stellar attendance and punctuality are required.
• Good tenure at previous jobs (2+ years in a relevant field).

Mortgage Collections Shift:

• Monday -Friday 11 AM – 8 PM (1 hour lunch)
• One Saturday every 4 weeks from 9 AM – 3:30 PM
• Temp-to-hire
• Full-time
• Optional and Mandatory overtime
• Training will be provided but is remote as well.

Benefits included:

• Work from home with all equipment provided (internet access and office supplies not included).
• Holiday and Vacation pay accrual
• Medical insurance
• 401(k)
• Referral bonus
• Opportunities for internal progression and promotion

Ways to Apply for Mortgage Collections:

• Call Makayla Smith or Maria Nunez at 865-273-2158 or email your resume to Makayla.smith@expresspros.com. or Maria.Nunez@ExpressPros.com
• Stop by our office M-F between 8 am and 4 pm – 631 William Blount Drive, Maryville, TN
• Fill out an online application at Expresspros.com/AlcoaTN

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

People with a criminal record are encouraged to apply

Work Location: In person

Job Tags

Remote job, Hourly pay, Holiday work, Full time, Temporary work, Shift work, Night shift, Saturday, Afternoon shift, Monday to Friday,

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