Job Description
Our client is seeking a Customer Technical Success Specialist that will serve as a vital extension of the Customer Success team, acting as the primary technical liaison for our clients. This role requires a deep understanding of generative AI technologies and their applications within various sectors, particularly in government agencies. The ideal candidate will be responsible for guiding customers through the technical aspects of our platform, ensuring successful implementation and adoption of our AI-driven solutions. You will work closely with customers to understand their unique needs, provide tailored support, and drive successful outcomes.
Key Responsibilities:
- Serve as the technical point of contact for customers, managing relationships and ensuring their satisfaction with our AI-driven solutions.
- Develop and maintain a deep understanding of the platform, including its generative AI capabilities and applications in government and commercial sectors.
- Collaborate with customers to identify their technical use cases and provide guidance on best practices for utilizing our platform effectively.
- Conduct technical training sessions and workshops to educate clients on the features and functionalities of our solutions.
- Work closely with cross-functional teams, including engineering and product management, to address customers’ needs and enhance the platform based on user feedback.
- Track and report on customer engagement, usage metrics, and success stories, providing regular updates to both internal and external stakeholders.
- Develop and implement strategies for continuous improvement in customer success initiatives, focusing on technical support and customer satisfaction.
Qualifications:
- 3+ years of experience in a technical customer success, technical account management, or related role, preferably within government agencies.
- Strong understanding of generative AI technologies and their applications, with a proven ability to communicate complex technical concepts to non-technical stakeholders.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
- Experience in tracking and reporting on client success metrics and technical engagement.
- Knowledge of project management methodologies and tools is a plus.
- Experience working within the government (as a service member or civilian) or as a government contractor is required.
- No degree requirement, but relevant experience and skills are essential.
Screening Criteria:
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Background Check: A thorough background check will be conducted, including verification of employment history, education credentials, and any criminal records.
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U.S. Citizenship: The candidate must be a U.S. citizen.
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Reference Checks: Thorough reference checks will be conducted to gather insights into the candidate's professional conduct, reliability, and trustworthiness.
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Personal Interviews: In-depth interviews will be conducted to assess the candidate's knowledge, skills, and experience related to the role.
Job Tags
Full time, For contractors,