Job Description

Customs Entry Writer

Customs Entry Writer
Janel Group is seeking a Customs Entry Writer to join our team! If you're a high-energy, customer-focused, freight forwarding professional who wants to continue building your customs brokerage and freight-forwarding career with a fast-paced industry leader, we'd love to talk!

This position is in-office based in our Schaumburg, IL office.

Key Responsibilities:

• Prepare Customs entry documentation in compliance with US Customs regulations
• Monitor, track and update clients on their air and sea shipments
• Analyze client shipping needs to provide the most cost-effective and timely solutions
• Proactively and aggressively resolve customs and transportation issues with a customer-centered focus
• Collaborate with the team to deliver outstanding service to our customers while leveraging opportunities to grow our business
• Manage shipments post booking until delivery, for international ocean, air, and domestic shipments
• Data entry of client shipment detail and update of shipment milestones
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Actively communicate with customers to ensure 100% satisfaction, and demonstrate strong follow-up skills
• File Partner Government Agency (PGA) data sets (FDA, F&W, etc.)

Qualifications:

• 3-5 years relevant Freight Forwarding, logistics, transportation, and domestic distribution experience, required
• CargoWise software experience, required
• Microsoft Suite experience, highly preferred

Benefits:

• Competitive salary
• Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
• PTO (sick/vacation) and 10 paid company holidays
• 401K with company match
• Great culture and fun working environment

About You
You're the perfect candidate if you're:

• A Team-player — You enjoy working with co-workers, partners, vendors, and customers
• A Communicator — your verbal and written skills are on point and you're not afraid to use them!
• Diligent — Nothing happens by itself. Your effort makes all the difference
• Eager —You want to grow and develop alongside the company
• Customer Obsessed — "Customer-focused" doesn't quite say it. You roll up your sleeves and go the extra mile for our customers.

About Us
At Janel Group, we believe that the global logistics economy starts here! For over 45 years, we've delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values: T eamwork, Hustle, Transparency, Humility, Positivity, and Long-view.
To learn more about Janel Group, visit us at

Next Steps
If you're highly motivated, seeking a challenging and rewarding position, and want to be part of what we're building at Janel Group, apply today with your resume!

Janel Group is an equal opportunity employer.

Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national original, veteran or disability status.

Compensation details: 60000-70000

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