Job Description

Dispatcher - Arrow Security - Long Island Region

0700-1500 Fri & Sat, 1430-2230 Mon & Tue (32 HPW)

2230-0630 Thu-Mon (40 HPW)

Position Summary:

As a crucial member of our Operations team, the Dispatcher is responsible for managing and maintaining scheduling coverage on a daily basis. This role requires a professional and resourceful individual who can effectively communicate with our valued employees, handle multiple projects simultaneously, and swiftly address open post availability. The ideal candidate will consistently provide exceptional customer service, skillfully addressing inquiries and resolving concerns, while fostering positive, lasting relationships with all Arrow Security team members.

The Dispatcher collaborates with the Operations and HR departments to foster best practices aligned with federal and state regulations and is committed to the respect and integrity of Arrow's mission to provide an outstanding employee and client experience.

WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?

Wouldn't you like to be part of an organization that respects and values all its people? Where each person can make a difference and be heard because every person's role in this organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility, and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.

Here is some of what we offer our valued security staff:

• Weekly pay
• Internal growth opportunities
• Flexible scheduling opportunities
• Employee PERKS program, including discounts on everyday purchases with many of our partners

Essential Job Responsibilities:

• Conduct roll calls for all sites, reporting the results to the on-duty tour commander
• Adhere to company protocols when addressing no-shows or no-call situations
• Must be adept at problem-solving in a dynamic environment to ensure timely issue resolution
• Demonstrate the ability to multitask in a fast-paced environment
• Respond quickly and effectively to situations, escalating to on-duty supervision as necessary
• Perform additional administrative and dispatch-related tasks as required
• Deliver exceptional customer service in high tempo work environment
• Ability to remain calm and collected under pressure and stress
• Strong ability to work as an integral member of a tight knit team

Minimum Qualifications:

• Minimum 1 year of dispatch experience, preferably in the Security industry
• Working knowledge of computer software/applications experience in WinTeam a plus!
• Administrative, call center, or clerical duties preferred
• High school diploma/GED
• Proof of residency/right to work in the U.S.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our clients and officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. We Care* about our Officers and make sure to take care of the people that take care of our clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HRresolutions@arrowsecurity.net. Please include your full name, contact information and details about your request in the email.

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