ONE TEAM. ONE DREAM.
SHIFT: Saturday-Tuesday. Must be able to work Saturday. Flexible with Sunday, option on Sunday to work remote.
BENEFITS:
ABOUT US:
Here at Magic Electric, Plumbing, Heating and Air we have a true passion for providing an honest and helpful work environment where every employee can commit themselves to giving our customers exceptional workmanship, extraordinary service, and professional integrity. We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Summary:
The Dispatcher/Customer Care Specialist (CCS) will promote customer satisfaction by converting incoming customer calls into booked service appointments. Customer Care Specialists are very valued here at The Magic Team as they are the "Voice of Our Company" The Dispatcher evaluates customer calls and matches the right technician to every job to maximize opportunity. The dispatcher may also monitor weather reports and road conditions to ensure that technicians are dispatched accordingly and notify customers of any potential delays. The CCS and dispatcher is a hard-working, self-motivated individual with a great attitude. They must be reliable, have strong verbal and written communication skills, and the ability to demonstrate empathy. This shift is Full Time Wednesday-Sunday.
Essential Functions include but are not limited to:
Requirements:
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
Supervisory Responsibility:
• Enforces safety and work performance standards and regulations.
• Adheres to company core values.
Physical Demands:
• Prolonged periods of sitting at a desk and working on a computer.
Safety:
This position is safety sensitive and drug free, must adhere by the company's Employee Handbook and Safety
Manual. Due to the nature of the trade, Magic Electric, Plumbing, Heating and Air participates in a reasonable
suspicion drug/substance screening process designed to meet our commitment of being a drug free
organization. The company reserves the right to require its employees to present themselves for testing
immediately following a work-related incident.
Travel:
Some travel may be required outside of the Boise area.
ATTITUDE: Win the Day, Customer Focus, Commitment, Community Involvement
INTEGRITY: Have Heart, Say It Do It, Lead by Example, Stay Honest
CHARACTER: Organization, Reliable, Professional, Personable
VISION: Relentless Improvement, Innovation, Opportunity, Environment
DETERMINATION: Elite Work Ethic, Lead the Industry, Whatever It Takes, Get It Done.
SAFETY: Start with You, Respect the Unexpected, Extreme Accountability, Do What's Right Not What's Easy
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