Endpoint Pilot Support Job at Trigent Solutions, Raleigh, NC

RGxMYndSZ0Urb293bVd1c2xDdE5pTFVRcUE9PQ==
  • Trigent Solutions
  • Raleigh, NC

Job Description

Title: Endpoint Pilot Support

Duration: Long Term Contract

Client: Infosys

Location: Raleigh NC

Description:

  • Test Pilot Software for proper deployment and functionality
  • Locate users who can be assigned software to perform pilot testing
  • Follow up and assist users during pilot testing
  • Provide feedback to package owners and complete pilot testing documentation
  • Secondary tasks related to pilot work:
    • Reboot lab workstations weekly to make sure they receive patches
    • Check machines for any pilot patches (Our phase groups are based on IP ranges or locations and we have a very large pilot sampling)
    • Monitor tickets in the support queue to address pilot related tickets
    • Move workstations in and out of pilot phase as workstations are replaced
    • Nonpilot Advanced Computing Environment (ACE) support
    • Wiping computers prior to disposal
    • Reimaging computers
    • Work with HP Dell or other hardware ACE vendors to have workstations repaired
    • Work support tickets using ServiceNow
    • Print security badges
    • Assist with other projects as required (ex: Printer setup and configuration workstation refresh troubleshooting upgrade failures)
  • Provide support for the National Pilot Testing process including tracking status of all pilots within the USPS District perform verification and validation of pilot tests coordinate pilot testing with various users systems and locations and provides feedback on pilot test findings.
  • Document the established procedures used to perform repetitive but complex tasks.
  • Establish and maintain comprehensive records of work performed.
  • Install PCbased hardware software and peripherals as well as integrate products into desk top systems.
  • Produce reports for a wide variety of purposes.
  • Operate personal computer terminals and LAN attached to workstations to perform job functions and general clerical/administrative work.
  • Provide technical assistance to the computer operations staff and user community as needed.



Educational Requirements :
A degree from an accredited College/University in the applicable field of services is preferred.

NOTE: If resource does not have a relevant college degree an additional 4 years of relevant work experience is required.

Job Tags

Contract work, Work experience placement,

Similar Jobs

The Shipyard

2025 Summer Internship Job at The Shipyard

 ...expectation is that each student will work approximately 20-25 hours per week. The internship will take place over the duration of the summer. Students will be compensated $20 per hour for their participation in this program. WHAT YOULL DO Interns will be dedicated... 

Oldcastle Infrastructure

Batch Plant Operator Job at Oldcastle Infrastructure

 ...in this role will perform a wide range of duties in an industrial manufacturing environment. This individual will work to operate the batch plant and place concrete safely and accurately to maintain efficient and quality production. Job Responsibilities Operate... 

Hilton Albany

AM Restaurant Host/Hostess Job at Hilton Albany

 ...to servers and buspersons as needed.* Thank guests as they leave and invite them to returnQualifications:* No previous restaurant experience required.* Be able to working in a standing position for long periods of time (up to 5 hours).* Be able to communicate... 

Alabama Baptist State Board of Missions

Minister of Music Job at Alabama Baptist State Board of Missions

 ...enthusiastically support this ministry. Work with music leadership team to offer students opportunities for inclusion in worship services. Audio/Visual Team Build relationships with congregational and staff A/V ministry team. Nature of position will require staying abreast of... 

AllSearch Professional Staffing

Construction Manager - Historic Construction - Base Salary to 85k/year - Livingston, MT Job at AllSearch Professional Staffing

 ...Construction Manager - Historic Construction - Base Salary to 85k/year - Livingston, MT Our client is a construction management firm...  ...government projects throughout the US, including in historic preservation and marine construction. They work most frequently with...