Job Description

Summary

INTER-OP is currently seeking a Help Desk Specialist to provide help desk support for the 101st Airborne Division at Fort Campbell. The ideal candidate will have experience working with Information Technology systems as a help desk specialist in support of the U.S. Army. 

Specific Responsibilities

• Work directly with designated users of NIPRNET and CONUS SIPRNET to troubleshoot, evaluate, and document user level desktop automation problems, perform corrective actions, and monitor problems to resolution. 
• Provide support for computers, printers, scanners, analog and voice over IP phones, and Active Directory groups.
• Work with the Enterprise Systems Division OIC, Help Desk NCOIC, and the Local Network Enterprise Center to gain Tier II and higher level IT support in response to customer requests for desktop support if required after analyzing and evaluating user automation problems, and providing the timely deskside solutions where possible.
• Maintain standard processes with workflow plans for managing routine customer support task and major system configuration changes such as establishing accounts, installing software, operating system version updates, Active Directory users and groups, and ShareDrive and Sharepoint permissions.
• Be able to acquire and maintain a local NEC IMO privileged account in order to perform help desk functions on the local NIPRNET; be able to meet all Enhanced Trusted Agent eligibility requirements. As per the United States Army Public Key Infrastructure Trusted Agent/Enhanced Trusted Agent Handbook.

Requirements

• CompTIA Security+
• 5 years' experience working with the current desktop Microsoft Operating System
• Experience providing support to Microsoft environments with experience in an IT help desk customer service and support
• Experienced in the use of trouble Ticket Management Systems such as Remedy
• Possess and maintain a U.S SECRET security clearance

About INTER-OP

INTER-OP provides a diverse range of support services to both government and corporate clients. We are a veteran owned company that is dedicated to providing an extremely high level of service to our clients as well as an outstanding work experience for our employees. We are proud to be an Equal Opportunity Employer and we value diversity in our workforce.

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