Job Description

We’re looking for a positive and professional hotel front desk receptionist to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have a flexible schedule and be available mornings, evenings and weekends

About Company: In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Once a working-class neighborhood, Fishtown is now synonymous with the music, art, and culinary scenes. As a home and community pillar for generations, this beloved neighborhood spot is full of rich heritage and fascinating history. Lark manages unique properties across 27 states and 2 countries. We bring to life incredible stories in hotels, restaurants, bars, and events. We support the on-property team with centralized departments, regional operations teams, and third-party partners to leverage the best-in-class technology and ideas applied to smaller assets.

Job Tags

Work at office, Flexible hours, Weekend work, Day shift, Afternoon shift,

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