Job Description

Essential Functions

Computer and Network Operations

• Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Perform log and system management reviews as well as operations and administration on all systems.

• Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.

• Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.

• Communicate with IT management on projects, support and future needs planning both in writing and verbally.

• Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.

Technical Support

• Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Provide advanced end user support and guidance to other technical staff on end user issues.

• Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.

• Respond to and document requests for technology assistance via phone, verbal, or e-mail request.

• Diagnose, repair and create documented process for assigned technology issue resolution.

• Research, recommend, install, update, maintain, and retire new hardware and software

solutions.

• Prioritize problem resolution and daily schedule as work dictates.

• Plan effective preventative maintenance with your peers on all systems.

• Support the collection and administration of hardware and software asset inventory.

• Communicate professionally with all levels of staff.

• Train with vendors to support new technology or enhance knowledge of current technology and 

provide mentorship to staff within the IT organization on technical advances.

• Uphold department service standards and organizational values.

Security

• Research, develop and employ security standards and practices on the computing 

environment

and assigned technologies.

• Respond to and report to security issues.

• Apply threat mitigations and update operating systems as security flaws are discovered.

• Maintain patches and apply security updates as necessary

• Solve outstanding security issues through research and management suggested options.

Other Functions

• Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas.

• Maintain technical proficiencies to support current and planned hardware, software and network computing needs.

• Research new technologies, draft recommendations and technology plans and requirements for business needs.

• Effectively utilize project, change and incident management skills and documentation.

• Demonstrate current technological understanding in the execution of duties.

• Perform other duties as assigned.

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