Job Description

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts.

This individual will work with the Visitor & Gallery Operations Manager to ensure the Gallery Assistant team provides all Walker visitors with an engaging and exemplary guest experience. This individual will support and lead daily operations of the Gallery Assistant team and work collaboratively to improve the quality of the customer experience.

WHAT YOU GET TO DO  

VISITOR SERVICES RESPONSIBILITIES

• Serve as a leader on the Gallery Assistant team by actively modeling best practices and ensuring the highest level of service and hospitality for Walker visitors.
• Stay up to date on the internal exhibition and event calendars, on all departmental communications, and deadlines.
• Provide part time team with comprehensive information on Walker programs.
• Utilize ongoing Gallery Assistant pre-shift meetings to inform and educate Gallery Assistant.
• Utilize other resources (print pieces, talking points, personal interactions with programming departments) as necessary.
• Proactively identify and develop solutions to improve the visitor experience with Visitor Experience Management team.
• Provide feedback and guidance to part-time Gallery Assistants to ensure a clear understanding of Walker and department expectations.
• Complete 3 Daily Walkthrough Reports, 1 Daily Gallery Report, and complete the Monthly Events Calendar.
• Support Gallery Assistants to mitigate challenging customer service and safety issues.
• Ensure proper break and rotation schedules are adhered to.
• Support Gallery Assistant team and work to ensure safety protocols are maintained in partnership with Security to ensure artwork is protected.
• Serve as resource for onboarding and training new hires.
• Work within the existing Gallery Assistant role as assigned/needed.
• Help craft a welcoming, accessible, and audience-focused experience for a diverse population of visitors.
• Fully embrace policies, practices, rules, and conduct with a growth mindset.
• Be a productive collaborator with various departments.

OTHER RESPONSIBILITIES

• Create and support a culture of hospitality and meaningful visitor experiences.
• Execute established training protocols for new hires and ensure team members are highly trained.
• Provide on-site leadership and support to ensure the highest quality of customer service and help shape a team culture that is visitor obsessed.
• Support the Visitor Experience Operations Manager as needed.

WHAT WE NEED IN YOU 

Minimum Requirements

• Experience in a key holder or other lead position in customer service and/or hospitality. 
• Leadership and organizational competence.
• Ability to problem solve in a quick and resourceful manner.
• Ability to converse about themes in contemporary art and share rich information regarding Walker programs and exhibitions. 
• This position will require availability as follows:
• Wednesday 9:30 am - 5:15 pm
• Thursday 5:00 pm - 9:15 pm
• Friday 9:30 am - 5:15 pm
• Saturday 9:30 am - 5:15 pm
• Sunday 9:30 am - 5:15 pm

PHYSICAL DEMANDS  

• Must be able to stand and rove for long periods of time. 

JOB SPECIFICATIONS This position is considered full-time, non-exempt. As a non-exempt position, it is eligible for overtime pay. The compensation for this role is $18.67 hourly. The Walker offers a wide range of benefits for both part-time and full-time employees.

This position is covered by the American Federation of State, County & Municipal Employees (AFSCME) labor contract.

This position is not eligible for relocation assistance.

All applicants must be eligible to work in the United States without the need for employer sponsorship.

Vaccination Expectation  The Walker Art Center’s COVID vaccination policy requires staff to be fully vaccinated or to supply a negative test every 6 days. We will consider requests for reasonable accommodations based on disability or sincerely-held religious beliefs

Walker’s DEI commitment  The Walker is committed to being an employer with a staff who, at all job levels, reflects the rich diversity of the communities and audiences we serve. We are dedicated to ensuring inclusion and equity in all our employment practices. We deeply value and welcome all the unique lived experiences in our applicants and encourage anyone meeting the minimum requirements to apply.

Recruitment Timeline  All positions are open until filled.

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