Job Description
Job Summary:
We are looking for a dedicated and detail-oriented Customer Service Representative to join our dynamic team! In this vital role, you will manage inbound communications related to our loan services. The ideal candidate will possess excellent communication skills, a solid understanding of loan products, and a commitment to providing exceptional service to both clients and prospective customers. This position offers an exciting opportunity to engage with clients, answer their inquiries, and resolve any issues related to our loan products, applications, and processes.
Key Responsibilities:
Manage Inbound Communications: Respond to phone calls, emails, and other forms of communication regarding our loan services.
Provide Accurate Information: Address inquiries from clients and prospective customers about loan products, terms, conditions, and application procedures.
Assist with Loan Applications: Guide clients through the loan application process, clearly explaining the necessary documentation and next steps.
Problem Solving: Help clients resolve any issues or concerns related to their loan accounts, payments, and transactions.
Follow Up on Customer Inquiries: Ensure timely and effective follow-up on customer requests and questions.
Document Client Interactions: Accurately record customer inquiries, issues, and resolutions in our CRM system.
Collaborate with Loan Officers and Teams: Work closely with the loan services team to provide seamless customer service and escalate complex issues as needed.
Maintain Product Knowledge: Stay up-to-date with the latest loan products, policies, and industry regulations.
Adhere to Compliance Standards: Ensure all client interactions and services comply with company policies and regulatory requirements.
Qualifications:
Experience: Minimum of 1-2 years in customer service, preferably within loan services, banking, or financial services.
Communication Skills: Strong verbal and written communication skills, with the ability to explain complex loan terms and processes clearly.
Technical Skills: Proficiency in Microsoft Office, CRM software, and phone systems.
Problem Solving: Ability to efficiently handle and resolve customer concerns.
Attention to Detail: Meticulous in managing and documenting customer inquiries and interactions.
Customer-Centric: A passion for delivering excellent service and helping clients achieve their financial goals.
Additional Skills:
Familiarity with various loan products (such as home loans and personal loans) is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
Strong multitasking and organizational skills to manage various communication channels simultaneously.
Bilingual candidates are encouraged to apply.
Why Join Us:
Be part of a premier private direct lender with a strong reputation in the real estate industry.
Work with a dedicated and passionate team committed to excellence and integrity.
Enjoy the flexibility and convenience of a remote working environment.
Contribute to the successful completion of real estate investment projects and the effective management of draw disbursements.
Employment Type: Full-Time
Salary: $ 20.00 25.00 Per Hour
Job Tags
Full time, Remote job,