Job Description

Job Title: Swedish-Speaking Customer Support Specialist
Location: Malta (Hybrid/Onsite)

About Us:
Welcome to Cross Boarder Talents, a dynamic and rapidly growing organization based in the heart of beautiful Malta. We are passionate about delivering top-notch customer service and building long-lasting relationships with clients across the globe. We are currently on the lookout for a Swedish-Speaking Customer Support Specialist to join our vibrant team and help us continue to grow. If you thrive in a fast-paced, collaborative environment and have a knack for making customers feel valued, this could be the perfect opportunity for you!

What You'll Do:

• Engage with our Swedish-speaking customers : Be the voice and support for our Swedish customers via various channels such as chat, email, and phone.
• Solve problems and provide solutions : Answer inquiries, troubleshoot issues, and ensure our customers’ experiences are nothing short of exceptional.
• Collaborate with our international team : Work with diverse teams across different time zones to deliver the best outcomes for customers.
• Provide insightful feedback : Share valuable insights from customer interactions to help shape product improvements and customer service strategies.
• Manage customer expectations : Ensure timely and clear communication while providing the best possible service, always going the extra mile!

What We’re Looking For:

• Fluent in Swedish (both written and spoken) – You’ll be speaking directly to our Swedish customers, so we need someone who’s comfortable and confident in Swedish.
• Customer-first mindset : A passion for helping people and solving problems in a friendly, empathetic way.
• Excellent communication skills : Ability to articulate thoughts clearly, actively listen, and maintain professionalism in all customer interactions.
• Problem-solving skills : Think on your feet and find solutions to a wide range of customer challenges.
• Experience in customer support (preferred but not required): If you have previous experience working in customer service, that’s a plus, but we’re also open to training the right candidate.
• Tech-savvy : Familiarity with customer service tools and software is a bonus, but not essential.

Why Join Us?

• Work in beautiful Malta : Malta is known for its stunning coastlines, rich culture, and vibrant lifestyle. Whether you want to work in the office or remotely, Malta offers the perfect balance of work and play.
• Hybrid/Onsite Flexibility : Choose between a hybrid working model (a mix of office and home-based work) or an onsite position in our modern office.
• Career Growth : We believe in nurturing our team and providing ample opportunities for career development. You’ll have the chance to grow with us as we scale.
• Fun, Inclusive Work Environment : Join a team that values collaboration, creativity, and respect. We have regular team events, both virtual and in-person, to keep things lively and engaging.
• Competitive Compensation & Benefits : We offer an attractive salary and benefits package, including healthcare, annual leave, and more.

Ready to Make an Impact?
If you're looking to embark on a rewarding career in customer support and speak Swedish fluently, we'd love to hear from you. Apply now and take the next step in your professional journey with Cross Boarder Talents!

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