Job Description

Responsibilities and Duties include but are not limited to the following: Provide excellent customer service:

• Make sure customers receive prompt, efficient and courteous attention.
• Handle incoming calls from dealer representatives with title issues and/or questions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
• Maintain knowledge of DMV laws and regulations as related to vehicle titles
• Receive by comparing the entire VIN number to VRS, Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, “free and clear” title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in VRS in title management against the boxes checked on the title or VRS – verify they are accurate.
• File titles in appropriate location.
• Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
• Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.

• Process payments for dealers – count checks, money orders, cashier’s checks, and provide a receipt.
• Process check payments for dealers.

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