Job Description

Job Purpose: Will work in conjunction with the Sales and Events Coordinator to provide a prompt and accurate food service during an assigned banquet while providing a level of hospitality that exceeds guest expectations. Essential Duties and Responsibilities:

• Exemplifies superior guest service and promotes an atmosphere that supports the MSH mission.
• Responsible for timely set-up of all banquet functions.
• Responsible for breakdown and properly storing and caring for banquet equipment.
• Cleaning and maintaining function spaces
• Ensures timely replenishment of buffet in all banquet functions.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Responsible for serving food and beverages in the order and expectation of the Director of Restaurants to ensure consistency, timeliness, and proper temperature of all products.
• Replenish beverages as necessary
• Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function
• Relay important information about orders, allergies, and special requests to the appropriate person.
• Anticipate guests’ needs and exceed customer service expectations.
• Present in a professional appearance and mannerisms.
• Other duties as assigned.

• ServSafe Certification
• TIPS Certified
• Allergen Awareness Certification

• Strong interpersonal and motivational skills with the ability to effectively instill cooperation in staff and a welcome feeling in guests
• Must be guest service orientated with ability to work with diverse groups of people
• Ability to handle stressful situations, work well under pressure and perform under time constraints.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Must be effective in problem solving in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work any schedule

• Ability to bend, stoop, stand for long periods of time
• Lift 30 pounds
• Push carts weighing up to 100 pounds

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