Job Description

University of Louisville Physicians is hiring a Patient Scheduling Specialist , FT, Days

Location: 550 S. Jackson St.

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care. 

The Patient Scheduling Specialist is responsible for managing all incoming calls, schedule patients at multiple clinic locations and obtaining prior authorizations for ordered procedures.

• Projects a positive and personal image under all circumstances.
• Able to utilize appropriate computer and phone systems.
• Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
• Answers and responds to external and internal phone calls in a timely manner. Check and responds to emails in a timely and professional manner.
• Completes prior authorizations and appeals completely, accurately, and promptly.
• Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
• Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from Providers and Manager as needed.
• Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
• Performs other duties as assigned .

Education:

• High School Diploma or equivalent required

Experience:

• Excellent organizational, oral & written communication skills required
• At least one year of medical office experience preferred
• Medical terminology preferred

Licensure:

• None required

Certification:

None required

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