Job Description

Care Alliance Health Center

Patient Service Representative (FT)

Cleveland, Ohio Full-time

About the Job:

Provides critical first contact between patient and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Task Responsibilities :

Include but are not limited to:

• Make a positive first impression with patients.
• Communicate with patients in a courteous manner.
• Answer incoming calls, determine the nature of the call, refer the call to the appropriate person or take accurate messages with the date and time of the call.
• Calmly handle and/or properly direct patient questions and complaints.
• Provide basic information about Care Alliance services, location, and hours.

Scheduling:

• Coordinate patient scheduling and flow throughout the day by providing accurate appointment management and updating records of scheduled patients.
• Schedule appointments in accordance with guidelines.
• Prepare forms/documents for the patient to complete prior to the scheduled visit.
• Adhere to the Same Day Walk-In Procedure.
• Verify and interview patients for necessary registration information to ensure it is correct and current.
• Assist patients in completing any forms.
• Inform patients of the company's payment policy; follow the payment policy by collecting payment from patients at the time of service.
• Follow and track appointments due to no-shows, cancellations, and late arrivals.
• Call all patients that no-shows for a visit and attempt to reschedule the appointment.
• Reconcile daily co-pays before leaving and complete the deposit slip.
• Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
• Ensure HIPAA compliance by maintaining patient confidentiality and security of medical records.

Minimum Education and Experience :

Required:

• High school diploma/GED required, Associate degree or vocational program completion preferred.
• Minimum of 2 years providing patient services in a professional environment, experience working in a hospital, health center, or clinic. environment with direct patient contact Preferred.
• Experience working with people from various backgrounds.
• Experience using an EHR, Epic preferred.
• Excellent computer skills, Microsoft Office required.

We require all applicants to complete the Culture Index(TM) Survey so we can see how it may apply to your work-related needs as well as our company requirements. It also assists us in better employee management and development. Take your time, read the instructions, and complete the survey by yourself. It is important to complete the survey, once you have begun. The average person requires 8-10 minutes.

First and foremost, please be informed that the Culture Index is:

• A survey, not a test. There is no passing or failing.
• There is no such thing as a perfect result.
• Click on the link below or cut and paste it into your browser to complete:

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