Remote Technical Support Specialist Job at SugarCRM, Remote

Q0YvYXloWUQ4SXN3bjJ5am15OUpqckVUcnc9PQ==
  • SugarCRM
  • Remote

Job Description

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.

Impact you will make in the role:

  • Create ‘customers for life’ by delivering world-class support to our customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share your knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
  • Document known solutions for internal collaboration and public consumption

Required Qualifications:

  • 1+ years in a technical/application/software support and external customer-facing role
  • Must be knowledgeable in SQL
  • Must be fast learning and quick thinking
  • Must work well in a team environment
  • Proficient in written and spoken English

Desired Qualifications:

  • Linux-Apache-MySQL-PHP stack experience preferred
  • Experience with SugarCRM or other CRM/CX platforms strongly desired
  • Experience with SaaS applications strongly desired
  • Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
  • Experience with command-line interfaces
  • Experience with web technology stacks
  • Knowledgeable in a server-side scripting language

Location: This role is fully remote within Australia only, offering flexibility to work from home, on the road, or anywhere in between.

Jobicy job ID: 111321

Job Tags

Remote job, Full time, Work from home, Worldwide,

Similar Jobs

Chipton‑Ross Inc

212645 - Aircraft Mechanic Job at Chipton‑Ross Inc

 ...Chipton-Ross is seeking an Aircraft Mechanic for a contract opportunity in Trumbull, CT.This position 100% onsite. REQUIRED EXPERIENCE...  ...initiatives.7. Follow procedures found in component maintenance manuals, service bulletins, ORI's, OREI's, drawings, check sheets... 

Ramp Health

Health & Wellness Coach - Part Time, Bilingual Job at Ramp Health

 ...Job Opportunity: Onsite Wellness Coach Part-Time, $45/hour Deer Park, NY Are you passionate about making a difference in people's lives...  ...and a chance to work directly with employees to improve their health, wellbeing, and injury prevention. Why Join Us? Impactful... 

Pharmacy Careers

Hospital Pharmacist (Remote) Job at Pharmacy Careers

We are actively seeking an experienced and dedicated Pharmacist to join our remote healthcare team in a hospital setting. In this role, you will contribute to patient care by ensuring safe and effective medication use, collaborating with healthcare teams, and leveraging... 

SEEK Careers Staffing

Blow Molding Set-Up / Operator Job at SEEK Careers Staffing

Blow Molding Press Operator Job Description This position is for a 12-hour night shift on a 2-2-3 schedule. A global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Or...

Urban Health Plan

Part Time OB/GYN Sonographer (Bilingual English/Spanish Ultrasound Tech) Job at Urban Health Plan

 ...Position Summary:We are presently seeking a dedicated professional to join Urban Health Plan (UHP) in the capacity of Ultrasound Technician (Sonographer).The incumbent will focus on OB/GYN Sonography. As an Ultrasound Tech in our Diagnostics Department, you will be a...