Job Description

BradyPLUS focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team!

Sales Support

This position is essential to the sales team and Brady. Sales Support are responsible for providing support to dedicated Sales Representatives and their customers. This includes managing the quality and consistency of product and service delivery to the customer by meeting the customers, getting to know them and understanding their needs. In addition, provide customers with product information; resolve product or service issues and taking phone calls, faxing, on-line and face to face orders.

Requirements:

• High School Diploma required; some college preferred.
• At least 2 years of Customer Service, Sales Support or Inside Sales experience required.
• Excellent verbal and written communication skills.
• Keen attention to detail and accuracy in handling data.
• Strong problem-solving skills.
• Ability to work independently and collaboratively.
• Proficiency with CRM Software and Microsoft Office Suite (Word, Excel, PowerPoint) preferred.
• Customer Focused.

Responsibilities:

• Help direct the sale of company products and services to current and potential clients through quotes, email, forwarding promotions and via phone conversations.
• Take customer service calls, enter orders, help identify and resolve concerns, manage various customer accounts.
• Be the point of contact for sales representatives to assist and manage open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, scanning customer purchase orders.
• Help coordinate logistics for Sales Reps schedule; including setting customer appointments as needed.
• Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of introducing and demonstrating new/ better product line versus prospects current pricing/ products.
• Follow up on new leads and referrals resulting from field activities where needed.
• Attend Sales meetings and trainings to better understand products and Brady company initiatives.
• Coordinate with various departments within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
• Identify opportunities to move deadstock to customers where possible.
• Participates in marketing events such as seminars, trade shows, and telemarketing events.

This position offers comprehensive benefits to include:

• Medical
• Dental
• Vision
• Paid Time Off
• 401K

BradyPLUS is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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