Job Description

Department Information

The Office of Economic Development and International Trade (“OEDIT”) was created to foster a positive business climate that encourages quality economic development through the support of local and regional economic development activities in the State of Colorado. A comprehensive slate of programs within OEDIT’s divisions works together to offer economic development services for all Colorado businesses – new and expanding, traditional and emerging, small and large – including retention programs to ensure the continued competitiveness of Colorado’s economic base, and job training to keep Colorado’s workforce the best in the nation.

Description of Job

The following provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.

This role will be a part of OEDIT’s Operations Team reporting to the Senior Salesforce Administrator. The Salesforce Administrator will provide support in configuring and maintaining OEDIT’s two Salesforce orgs to further the business needs of OEDIT staff, contractors, and residents of Colorado. This position will serve Salesforce needs across all OEDIT programs. The Salesforce Administrator will troubleshoot and work with end users to ensure Salesforce applications meet their needs and keep pace with changes in program operations, policies, and procedures. This is a hybrid role, and applicants must live in Colorado. OEDIT is not able to cover relocation expenses.

Programmatic Duties and Responsibilities

Salesforce Configuration

• 
  Maintain broad knowledge of OEDIT-wide Salesforce development needs

• Develop and maintain an understanding of application dependencies, workflows, integrations, and processes surrounding applications

• Maintain product development backlog to ensure change orders are being addressed in a planned and efficient manner

• Configure declarative changes to OEDIT’s Salesforce orgs, including (but not limited to) field updates, page layouts, validation rules, user permissions and sharing updates, flows, approval processes, and Experience site configuration

• Ensure configuration and adoption of new release features

• Perform quality assurance testing prior to each release

Training and Technical Support

• Develop and update documentation and training materials

• Plan and facilitate training sessions for Salesforce users

• Serve as a liaison for troubleshooting and Q&A from users

• Provide technical support for existing applications (custom applications for accounting, purchasing, and program management, Public Sector Solutions Grants Management, OmniStudio, and Marketing Cloud sites)

Communication and Stakeholder Engagement

• Gather requirements from stakeholders for improvements or changes to the system

• Lead working groups as necessary to solve problems and implement solutions associated Salesforce development

• Provide communication updates to stakeholders on project development and status

• Work with app developers (contractors and the Office of Information Technology) as needed to define, communicate, and manage new developments

• Consult with users (OEDIT staff, vendors, grant applicants and recipients, Colorado residents) to manage input and feedback on new designs and updates

Process Improvement

• Develop reports, dashboards, and processes to continuously monitor data quality and integrity

• Adhere to all policies and processes set forth by the Office of Information Technology

• Assist in advancing Equity, Diversity, and Inclusion initiatives

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

• 
  Certified Salesforce Administrator

• 1-3 years of functional analyst experience or technical development experience with Salesforce

• 1-3 years of experience developing flows.

• Experience with Program/Project Management framework (LEAN, Scrum, Six Sigma, etc.)

Highly Desired Qualifications

• Additional Salesforce Certifications such as Platform App Builder, Advanced Administrator, or Business Analyst preferred.

• Experience with Omnistudio, Salesforce Public Sector Solutions and Marketing Cloud optional, but highly preferred.

• Ability to identify areas for process improvement and recommend/implement solutions.

• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment

• Excellent verbal and written communication skills

• Strong work ethic, hands-on, with a customer service mentality

Conditions of Employment

• Applicants must pass a thorough background check prior to employment.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.

Supplemental Information

Salary Range: $80,000 - $95,000 Annually

This position is considered non-classified, which means the position is not part of the Colorado State Personnel System. Therefore, the individual appointed to this position is considered at-will, and is not covered by the State Personnel Rules or the State Classification System. However, this position does come with the same benefits (retirement, insurance, etc.) as every other State employee, and with the same opportunities, pride and passion that comes with working for the great State of Colorado. Even though employment is at-will, non-classified positions have protections against discrimination and retaliation in state and federal employment laws. “At-will” employment means that either the employee or the State may terminate the employment relationship at any time for any reason or no reason, with or without notice or cause, as long as no federal or state law is violated.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Benefits

The State of Colorado/Office of the Governor offers generous benefits to full-time employees including:

• Annual leave accrued at 13.33 hours per month

• Sick leave accrued at 6.66 hours a month

• 11 paid holidays per year

• Medical plans - choice of Cigna or Kaiser; several plan options (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premium

• Dental and vision plans

• Flexible spending accounts

• State-paid life insurance policy of $50,000

• Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contribution

• Optional 401(k) and 457 plans for additional retirement savings

• State-paid short-term disability coverage

• Additional optional life and disability plans

• Access to the Colorado State Employee Assistance Program

• Membership opportunity with the Credit Union of Colorado

• RTD (transit) EcoPass

• Training and professional development

To learn more about State of Colorado benefits, please visit:

Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

To learn more about the “State of Colorado For All”, visit our Equity, Diversity, and Inclusion website.

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator, the Director of Human Resources: jennifer.salvatore@state.co.us

Application

Your application must provide sufficient detail about your background and experience to allow the screening panel to properly assess your experience in the required elements, including your experience and achievements.

Due to the large volume of resumes we receive, we do not acknowledge receipt of each application and are unable to give status updates. If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity.

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