Job Description

Alldus are looking to speak with ServiceNow Developers with CMDB & Integrations experience. This role is a 6-month contract hybrid in Dallas, Texas.

Roles & Responsibilities

• Maintain, configure, operate, implement, and extend our ServiceNow service management systems in an Agile environment.
• Acts as focal point for CSDM and CMDB processes and workflows to internal and external stakeholders.
• Responsible for promoting the ServiceNow CSDM and CMDB processes across the IT infrastructure
• Ensure the ServiceNow Configuration Management Database (CMDB) is optimized and up-to-date to allow for automations and workflows
• Define technical and procedural requirements in collaboration with various stakeholders. Design, test, and implement solutions that fit the needs of the stakeholders.
• Implement and manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
• Work with product and infrastructure teams globally to ensure their data is accurate and is continuously being updated and/or maintained.
• Lead workshops focused on ServiceNow CSDM/CMDB functionality and design.
• Continually research new CSDM/CMDB capabilities afforded by upcoming ServiceNow releases and make recommendations to implement them.
• Perform any additional duties as required

Min. Qualifications

• Bachelor’s degree (or higher) required, preferably in Computer Science or MIS
• Strong ServiceNow knowledge and at least 6 years of experience in implementing ServiceNow solutions for CMDB, CSDM, Discovery, ITSM, ITOM, Integration Hub, portals & workflows.
• Strong knowledge of ServiceNow CMDB and table structure of the ServiceNow Platform
• 6 years of experience in IT service management
• Broad knowledge of IT infrastructure components
• Ability to adapt to a rapidly changing environment while maintaining work focus despite challenges or setbacks
• Ability to function autonomously while checking in with management regarding agreed upon strategic direction and work progress.
• Proven self-starter
• Systemic thinking
• Strong written and oral communication
• Able to set and committed to follow standards
• Team leadership with ability to motivate others

Preferred Qualifications

• ITIL V4 certification
• Certified ServiceNow Administrator
• Basic understanding of TOGAF

38810

Job Tags

Similar Jobs