Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide technical direction in the creation, delivery, and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation, and selection of IT solutions for software for a specific business process. Establish the current and future use of the practice, metrics, and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with the architectural direction.

Location

This position is fully remote in the US.

The Main Responsibilities

• Helps in building and maintaining customer-centric tools and services to provide a rich and highly responsive experience.
• Build, deploy, test, and maintain applications developed on ServiceNow App engine Studio [Flow designer, Action Designer]
• Design and implement REST/SOAP Integrations (API - Inbound/Outbound integrations) in ServiceNow, ServiceNow Interface with external systems, DB Connections, Invocation/Integration with external workflows (Bot Queues, Salesforce, etc.)
• Configure product/service catalog in ServiceNow. And has in-depth knowledge of DevOps CI/CD pipelines with Docker, Jenkins, and Kubernetes
• Review performance observations from Apigee alerts and proactively help build robust systems and engage in all aspects of the SDLC
• Mentoring others in various technical areas, including business processes implemented in the team's applications and the creation and delivery of designs and solutions in accordance with architectural direction.
• Contributing to design and architecture solutions for shopping workflow and order management systems.  
• Working with Software Analysts, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business-impacting projects.

What We Look For in a Candidate

Required Qualifications:  

• Bachelor’s degree and/or graduate degree in marketing, sales, information systems, merchandising, or similar field with a total of 8+ years of experience
• 2 years of hands-on expertise in the ServiceNow platform related to Catalog-Driven Order Orchestration, Opportunity Management, Quote Management, Order Capture, Order Management, Order Decomposition, Order Fulfillment, and Order Fallout Management capabilities
• 2+ years of experience with ServiceNow App Engine Flow Designer, REST/SOAP Integrations
• Proficiency in Flow Designer, Integration Hub, GIT Hub Spoke, Kafka Spoke, GCP spoke, JavaScript
• 1+ years of experience in DevOps CI/CD with Docker, Jenkins, and Kubernetes
• Experience in monitoring/analytics platforms like Splunk, AppD, etc
• A self-starter mentality to work in a fast-paced working environment and should have excellent interpersonal and communication skills

Preferred Qualifications:  

• Domain Skills: TM Forum: Conversant with TM Forum open APIs (like 622, 641, 646, 679, other order management related) and Open Digital Architecture
• Database Skills: Understanding of relational databases and the ability to write and understand SQL queries.
• Expertise in Telcom Order management practices, Catalog & Shopping cart expertise.
• Development experience in building microservices on GCP and Apigee Gateway, 
• Development experience in Salesforce and related clouds
• Experience in Java and Spring boot micro-services

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$111480 - $148630 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$117340 - $156450 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$123210 - $164280 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$129080 - $172100 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334202

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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