Software trainer - home office Job at MSB Consulting, Austin, TX

  • MSB Consulting
  • Austin, TX

Job Description

About Us

MSB Consulting is an educational consulting firm that works directly with the Special Education community. We help our clients maximize their reimbursements from the Medicaid to Schools program, providing much-needed funding back to the school districts that we serve. We are able to accomplish this by always looking to Our Purpose: to collaboratively pursue excellence in Medicaid with school districts in a way that builds compliance, accuracy, and maximization and yields client loyalty. We focus exclusively on meeting the needs of school districts, implementing new technologies and processes with a commitment to excellence in quality and compliance in order to fulfill our purpose. We pride ourselves on going above and beyond the call of duty, not just existing as another billing vendor. MSB is not a one-size-fits-all company; we are versatile and fully customizable to fit each individual district’s needs. Rather than providing districts with only a single person as a resource, our entire company is available as a support system, with each and every member dedicated to our purpose and our guiding principles. We center ourselves on building lasting and meaningful relationships that create a family dynamic for both our clients and our employees. Rooted in community, trust, and transparency, MSB is held to the highest standard to empower and lead our clients and ourselves in a way that is always driven by one singular purpose - to simplify districts' Medicaid experience so they can impact students!

Our Guiding Principles

At MSB, we have a greater sense of direction to help us achieve Our Purpose thanks to our Guiding Principles. Our Guiding Principles outline how a member of the MSB Family should engage with our clients and each other. At the end of the day, our Guiding Principles define the type of person we want to work with and ultimately who we aspire to be. We recommend visiting our Guiding Principles page at to learn more.

Overcome Fear

Choose a Positive Attitude

Aspire to Lead

Communicate with Integrity

Learn with Humility

Delight Clients

Celebrate Innovation

Readily Adapts

Promote Teamwork

Establish Trust

Pursue Profit


The primary objective of a seasonal software trainer is to facilitate trainings on MSB’s documentation software program to school district staff, based upon the predetermined expectations set by the school district administrators. Seasonal trainers are to ensure school staff meet the baseline requirements of understanding the functionality of the software and how to finalize their documentation on a weekly basis, while showing professionalism.

Other Common Job Titles
: Software Trainer

Work Location:

Work Hours/Status
: Hourly, $30-50

Travel Requirements
: 100% of the time

Season date range:
July - September

HR/Employee Benefits

  • $30-50 hourly including drive time
  • Mileage reimbursement
  • Covered Hotel Expenses if needed to stay overnight
  • Food costs covered while on the road
  • Flexible Hours available
  • Possible full time position available after season is completed

Your Impact & Duties:

  • Be certified in our training methods and consultation at the end of the two week training period
  • Understand our proprietary tool (X Logs) at an administrative level
  • Learn presentation and facilitate entire training/workshop
  • Directly Interact with MSB training staff and User Services Manager
  • Provides insight to the user services manager on high-level situations from other team members.
  • Defusing high-stress situations by listening to users and providing speedy, effective resolutions
  • Acting as the voice of the company on the front lines and providing excellent customer service
  • Maintain a healthy and respectful work environment
  • Meet expectations and goals determined by the User Experience Manager
  • Ensure processes are maintained and followed as set by the User Experience Manager
  • Clear communication with User Services Coordinator, X Logs Consultants, and Program Specialists.

What We’re Looking For

  • Self-motivated to solve problems rather than waiting for an answer
  • Ability to multitask in a fast-paced environment while maintaining a high level of attention to detail
  • Ability to perform comfortably in front of large groups of people
  • Ability to communicate clearly and effectively
  • Ability to collaborate in a team environment
  • Motivated to help and empathize with end-users
  • Above-average knowledge and experience with current technology and devices
  • Exceptional interpersonal, written, and verbal communication skills
  • Honest and Hardworking

Interested in joining our team? We are interested in learning more about you. Apply now!

MSB School Services is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at

Job Tags

Remote job, Hourly pay, Full time, Seasonal work, Home office, Flexible hours, Night shift,

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