Job Description

At Havenly Brands, we believe everyone deserves a home they love. Since 2014, we’ve grown into the country’s leading interior design service. Through our brand Interior Define, we’re transforming how people shop for custom furniture by combining design expertise with a seamless sales process.

Interior Define is seeking a new, part time team member to play a key role in expanding our brand story by joining our Boston Studio and working ~25-30 hours/week. This position is a part-time role. We are looking for a passionate individual who is excited to grow, innovate and disrupt the home furnishings industry through a transformative experience.

The ideal candidate is eager to help us expand our brand, and to create a unique customer experience that far exceeds the uninspired, traditional furniture buying process. We are a fast-growing start-up reinventing the way people shop for custom furniture (beginning with sofas).

At our core, Interior Define is a people first company. We are committed to building and empowering a team that is diverse, equitable, and inclusive across all facets of individual identity; promoting collaboration, shared learning, and contributions to our respective communities. We are proud to be an equal opportunity employer.

What You’ll Do:

• Manage the complete selling process from customer first touch to purchase execution and ensure the customer experience is exceptional.
• Grow the sales team, while improving sales processes to ensure that sales growth never sacrifices our focus on customers and the I/D brand.
• Field inquiries and ultimately sell to consumers over the phone, email, and through virtual appointments.
• Help cultivate our brand culture in Baltimore, building a community around our new market.
• Advocate the ID brand story.

Who You Are:

• You are self-directed and willing to learn new things, ask questions, and promote customer experiences.
• You have exceptional attention to detail and the ability to translate details into actionable responses.
• You are a clear, effective communicator.
• You love interacting with customers (and teammates).
• You are excited about building an innovative brand that prioritizes an elevated customer experience.
• You have a keen eye for design.
• You are comfortable communicating with customers and are able to maintain a calm and friendly presence throughout each customer interaction
• You have a charismatic personality and a desire to engage with clients.
• You adapt to each situation quickly and are able to drive full ownership of your work. You jump in and you solve problems. You are able to troubleshoot quickly, but also know the right times to ask for help.
• You look for opportunities to make things better and faster (without compromising quality).
• You are customer focused. Our brand revolves around delivering an exceptional and differentiated customer experience. With that, you aim to make each customer experience better and will never settle for “that is good enough”.
• You are a team player and are capable of empathizing with others. You consider yourself to have an above average “E.Q.”.
• Experience in client relationships.
• Knowledge about design and furniture.

Additional Details: 

• This is a part-time position located in our Boston, MD retail showroom. The position will require working weekends and the ideal candidate has open availability.
• Targeted compensation range for this role: $20/hour.
• Havenly Brands is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
• Applicants must be able to maneuver effectively around studio floor.
• This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing.
• Licensed to drive preferred.
• Applicants must be currently authorized to work in the United States on a full-time basis.

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