Supervisor, Residential Inbound Sales Job at Spectrum, Simpsonville, SC

Q1Y3Ynp4SUo4b3N5bVdpc2xTbElqYjRZcWc9PQ==
  • Spectrum
  • Simpsonville, SC

Job Description

JOB SUMMARY


Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.

MAJOR DUTIES AND RESPONSIBILITIES


Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Develop new sales strategies within the call center to maximize opportunities

Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.

Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.

Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.

Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

Perform other duties as requested.

REQUIRED QUALIFICATIONS


Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

Ability to recruit, develop, maintain and optimize a team of sales professionals

Knowledge of voice, data and television products and services

Required Education
High School diploma or equivalent

Required Related Work Experience and Number of Years
Inside Sales experience, commercial experience preferred - 2-3
Supervisory experience preferred preferably in an inside sales capacity - 1-2

PREFERRED QUALIFICATIONS

Preferred Education
2+ years post high school education preferred

WORKING CONDITIONS


Office environment
Exposure to moderate noise levels
Occasional travel as required

#LI-TT2

SIB470 2024-30435 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area,

Similar Jobs

Johnson Security Bureau, Inc.

Security Officer Mobile Patrol Job at Johnson Security Bureau, Inc.

 ...Type: Full Time Pay Rate: $18.00/hour Experience: 2 years security experience Shifts Available: Full-time, Overnight:Sunday...  ...demeanor at all times Conduct both mobile and foot patrol throughout Sports Complex. Monitor CCTV Monitor fire alarm... 

Caring Health Center Inc

Spanish Medical Interpreter Job at Caring Health Center Inc

 ...dress and manner, adherence to strict standards of accuracy in interpretation and prompt attention to patients health needs. All...  ...English and the target language. # Experience either in a broad medical field or completion of a medical Interpreter training program... 

Vacations With Justine

(Remote) Accommodation Researcher- Entry Level Job at Vacations With Justine

Exciting Virtual Travel Opportunity Awaits! Are you prepared to transform your passion for travel into a stimulating and fulfilling career? Align yourself with our esteemed agency, boasting a legacy of over 70 years of expertise, and immerse yourself in a realm of boundless...

LMG Technology Services LLC

Project Manager 2 (537401050) Job at LMG Technology Services LLC

 ...the specific project you are working on. Project managers might work by themselves or be in charge of a team to get the job done. PMP Required. Agile experience required. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements:Candidates that do not meet or exceed... 

Northrop Grumman

Principal Contract Administrator/ Sr. Principal Contract Administrator Job at Northrop Grumman

 ...Shift: 1st Shift (United States of America) + Travel Required: Yes, 10% of the Time + Positions Available: 1 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact peoples lives around the world...