Job Description

Join our team as a Technical Support Engineer and be a crucial part of providing top-notch customer service.  We're looking for individuals with exceptional troubleshooting skills, a passion for development testing technologies, and a keen eye for detail.  If you're self-motivated and ready for a dynamic role, we want you on board!

Job Description

● Provide effective customer service by leveraging in-depth knowledge of company products.
● Collaborate with cross-functional teams to surpass customer service expectations.
● Troubleshoot installation and testing issues across various programming languages and build environments.
● Escalate issues to the L3 team and the Support Manager based on severity, ensuring timely communication with customers regarding the status and resolution progress.
● Share technical expertise and best practices with both customers and the support team, fostering a culture of continuous learning.
● Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
● Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team

Required Skills and Experience

● Minimum of 2 years of experience in a customer facing role with a SaaS software/application development company
● Fluency in German language is required for this job.
● Availability for an 8-hour shift, Mon-Fri, within the business hours of the Central European time zone.
● Knowledge of development technologies: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Python
● Familiarity with Test Automation, Mobile and Web development testing methods.
● Understanding of Operating Systems and App Support for Windows, iOS, and Linux.
● Knowledge of Integrations such as Jira, Jenkins, Teamcity, Selenium WebDriver.
● Proficiency in support processes related to ticket tracking tools (Salesforce, Zendesk).
● Hands-on experience with remote troubleshooting methods.
● Strong written, verbal and presentation skills.
● Strong problem solving and analytical skills.
● Capability to work independently and collaboratively within a team.
● Ability to multi-task across multiple products within different technology platforms.

 

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

By clicking on the “Apply Now” button, you understand and agree that the use of Idera's website is subject to Idera Terms of Use and Idera's Privacy Statement, including the fact that Idera and its subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Idera, Inc and it's subsidiaries are committed to respecting and protecting the privacy of its customers, job applicants, partners and website visitors. For more information about our Privacy Statement, please go to . By clicking on the “Apply Now” button, you understand and agree that the use of Idera’s web site is subject to Idera Terms of Use and Idera’s Privacy Statement, including the fact that Idera and it's subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.

Job Tags

Contract work, Remote job, Shift work,

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